This page has answers to frequently asked questions.

If you have any questions not answered here, please contact our friendly support team.

Do any of your products contain plastic?

No. We don’t sell any products that contain plastic. Our product range and packaging is 100% plastic-free.

Do you send products in eco-friendly packaging?

Yes. All of our packaging for postage, including the satchel, address label, protective wrapping and sticky tape, is 100% compostable and plastic-free.

Are your products vegan?

Yes. All of our products are vegan. They’re also cruelty-free (not tested on animals).

How much does delivery cost?

We offer a flat rate of $9.90 for delivery anywhere in Australia. For orders of $100 or more, delivery is free!

Which countries do you ship to?

We only ship to Australian addresses.

How long are Gift Cards valid for?

Our Gift Cards are valid for seven (7) years from the time of delivery to the Gift Card recipient(s). This is more than double the period required by the Australian Competition & Consumer Commission (ACCC).

What is your returns and refunds policy?

If you have any problems with a product that you’ve purchased from ecofriendly.com.au, please let us know and return the product within 30 days of purchase and we’ll organise a full refund.

Is ecofriendly.com.au an Australian business?

Yes, we’re proudly Australian owned and operated.

We’re a family business, based in the Huon Valley, Tasmania. You can read more about us here.

Where can I find your Privacy Policy?

Our Privacy Policy is outlined here.

Where can I find your Terms and Conditions?

Our Terms and Conditions are outlined here.